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Hitachi

Corporate InformationCSR (Corporate Social Responsibility)

Revenue and Net Income Attributable to Hitachi, Ltd. Stockholders

Revenue and Net Income Attributable to Hitachi, Ltd. Stockholders
  FY 2013 FY 2014 FY 2015 FY 2016
Revenue (billion yen) 9,666.4 9,774.9 10,034.3 9,162.2
Net income attributable to Hitachi, Ltd. stockholders (billion yen) 413.8 217.4 172.1 231.2

Revenue and Share by Segment (Consolidated for fiscal 2017, based on IFRS)

Subtotal of Revenue by Segment: 10,086.3 billion yen
Consolidated Revenue: 9,162.2 billion yen

Revenue and Share by Segment (Consolidated for fiscal 2017, based on IFRS)
  Revenues (billion yen) Percentage of subtotal revenues (%)
Information & Telecommunication Systems 1,982.8 19.7
Social Infrastructure & Industrial Systems 2,331.9 23.1
Electronic Systems & Equipment 1,170.3 11.6
Construction Machinery 753.9 7.5
High Functional Materials & Components 1,464.6 14.5
Automotive Systems 992.2 9.8
Smart Life & Ecofriendly Systems 557.3 5.5
Others (Logistics and Other Services) 653.7 6.5
Financial Services 179.2 1.8

Revenue and Share by Region (Consolidated for fiscal 2017, based on IFRS)

Japan: 4,757.6 billion yen, Overseas: 4,404.5 billion yen

Revenue and Share by Region (Consolidated for fiscal 2017, based on IFRS)
  Revenues (billion yen) Percentage of subtotal revenues (%) Number of companies Number of employees
Japan 4,757.6 51.9 208*1 169,744
North America 1,144.0 12.5 97 20,071
Europe 972.6 10.6 133 14,808
Asia 1,860.7 20.3 325 86,649
Other Areas 427.1 4.7 101 12,615
*1
Including Hitachi, Ltd. and 208 consolidated subsidiaries, totaling 209 companies in Japan.

R&D Expenditure (Hitachi Group)

R&D Expenditure (Hitachi Group)
  FY 2012 FY 2013 FY 2014 FY 2015 FY 2016
Research investment (billion yen) 341.3 351.4 335.5 333.7 323.9
R&D expenditure as % of revenue (%) 3.8 3.7 3.4 3.3 3.5

Patent Application Ratios by Country or Region (%)

Patent Application Ratios by Country or Region (%)
FY 2012 FY 2013 FY 2014 FY 2015 FY 2016
Japan 43 41 41 41 43
US 9 9 9 9 8
Europe 11 9 9 9 12
China 8 7 8 7 6
Other 6 6 6 5 5
PCT*1 23 28 27 29 26
*1
International applications filed for Patent Cooperation Treaty coverage.

Number and Ratio of Female Managers

Number and Ratio of Female Managers
FY 2000 FY 2012 FY 2013 FY 2014 FY 2015 FY 2016
Female managers, Hitachi, Ltd. (people) 73 401 418 434 474 509
Percentage of total, Hitachi, Ltd. (%) - 3.5 3.8 3.7 4.0 4.1
Female managers, Hitachi Group (people) - - 3,415 3,670 3,727 3,897
Percentage of total, Hitachi Group (%) - - 5.6 6.0 6.4 6.7
Note
Figures include section chiefs and above who are full-time, regular employees.

Employment of People with Disabilities and Employment Ratio (Hitachi, Ltd.*1)

Employment of People with Disabilities and Employment Ratio (Hitachi, Ltd.*1)
FY 2000 FY 2013 FY 2014 FY 2015 FY 2016 FY 2017
Employment of people with disabilities (people) 981 1,150 1,243 1,332 1,370.5 1,437
Employment ratio (%) 1.85 2.02 2.03 2.08 2.11 2.15
*1
Includes 11 special subsidiaries and related Group companies.
*2
The legally required employment rate was 1.8% up to fiscal 2012 and has been 2.0% since fiscal 2013.
Notes
  • Data compiled in June of each fiscal year.
  • The employment ratio is calculated according to methods prescribed in the relevant laws.

Occupational Accident Rates (%)

Occupational Accident Rates (%)
FY 2012 FY 2013 FY 2014 FY 2015 FY 2016
All industries 1.59 1.58 1.66 1.61 1.63
Manufacturing industries 1.00 0.94 1.06 1.06 1.15
Electrical machinery sector 0.39 0.41 0.41 0.54 0.51
Hitachi Group 0.19 0.14 0.27 0.22 0.18
Note
Occupational accidents are defined as those involving fatality or work-time loss of more than one day. Hitachi Group figures for Japan, including Hitachi, Ltd., are for 175 Group companies in 2012; for 195 Group companies in 2013; for 251 Group companies in 2014; for 240 Group companies in 2015; and for 200 Group companies in 2016.

Non-Japanese Employees*1 (Hitachi, Ltd.)

Non-Japanese Employees*1 (Hitachi, Ltd.)
FY 2012 FY 2013 FY 2014 FY 2015 FY 2016
Non-Japanese Employees (people) 257 340 446 509 638
*1
Figures include contract-based technical intern trainees with fixed terms.

Environmental Investments, Environmental Protection Costs, and Economic Effects

Environmental Investments, Environmental Protection Costs, and Economic Effects
FY 2012 FY 2013 FY 2014 FY 2015 FY 2016
Environmental Investments (billions of yen) 5.3 5.8 4.5 7.5 5.1
Environmental Protection Costs (billions of yen) 127.9 123.3 112.0 107.6 105.8
Environmental Protection Effects (Economic Effects) (billions of yen) 29.9 25.8 15.2 14.1 12.7

CO2 Emissions

Breakdown by Region (kt-CO2/year)

CO2 Emissions
  FY 2012 FY 2013 FY 2014 FY 2015 FY 2016
Europe 4 4 8 7 11
Americas 316 321 358 375 1,273*1
China 315 332 305 211 166
Rest of Asia 381 375 423 402 384
Japan 2,437 2,323 2,217 2,090 2,011
Total 3,453 3,355 3,311 3,085 3,845
*1
Includes 958 kt-CO2/year emitted by a materials company that became a consolidated member of the Hitachi Group in fiscal 2016.
Notes
  • The CO2 electrical power conversion factor uses the 2005 emission coefficients for individual countries published by the International Energy Agency (IEA) in the 2010 edition of CO2 Emissions from Fuel Combustion.
  • Energy-related CO2 emissions were 1,296 kt-CO2 (SCOPE 1) and 2,549 kt-CO2 (SCOPE 2).

Water Usage

Breakdown by Region (million m3/year)

Water Usage
FY 2012 FY 2013 FY 2014 FY 2015 FY 2016
Europe 0.03 0.02 0.02 0.01 0.02
Americas 3.15 1.20 0.98 0.89 3.09*1
China 2.85 2.50 2.32 1.22 1.51
Rest of Asia 3.85 3.65 3.85 3.56 4.00
Japan 46.64 42.18 39.69 38.23 32.72
Total 56.52 49.55 46.86 43.91 41.34
*1
Includes 2.12 million m3/year used by a materials company that became a consolidated member of the Hitachi Group in fiscal 2016.

Waste and Valuables Generated

Breakdown by Region (kt/year)

Waste and Valuables Generated
FY 2012 FY 2013 FY 2014 FY 2015 FY 2016
Europe 1 1 2 1 2
Americas 58 56 67 63 744*1
China 38 62 54 36 48
Rest of Asia 80 93 106 98 107
Japan 478 465 463 420 435
Total 655 677 692 618 1,336
*1
Includes 675 kt/year of a materials company that became a consolidated member of the Hitachi Group in fiscal 2016.

Reducing Atmospheric Emissions of Chemical Substances

Breakdown by Region (t/year)

Reducing Atmospheric Emissions of Chemical Substances
FY 2012 FY 2013 FY 2014 FY 2015 FY 2016*1
Europe 6 8 12 9 57
Americas 53 76 66 113 187
China 273 372 281 199 291
Rest of Asia 346 447 604 373 662
Japan 3,449 3,313 3,452 2,921 3,183
Total 4,127 4,216 4,415 3,615 4,380
*1
In fiscal 2016, the scope of controlled chemical substances was expanded from 41 to 50 substances.
Note
Atmospheric emissions of VOCs and other chemical substances are calculated from the content rate included in the ingredients.

Customer Contact Cases, Call Completion Rate (12-Month Average)

Customer Contact Cases, Call Completion Rate (12-Month Average)
  FY 2012 FY 2013 FY 2014 FY 2015 FY 2016
White goods (electric home appliances and other products) (cases per month) 31,473 33,830 32,376 32,147 33,419
Brown goods (electronic equipment) (cases per month) 8,720 5,952 4,782 4,050 3,500
Total (cases per month) 40,193 39,782 37,158 36,197 36,919
Call completion rate (%) 80.8 80.5 82.1 74.8 76.4

Results of Evaluation Survey for Customer Repair Services (Customer Satisfaction)

Results of Evaluation Survey for Customer Repair Services (Customer Satisfaction)
  FY 2012 FY 2013 FY 2014 FY 2015 FY 2016
Customer Satisfaction (%) 96.6 97.1 97.2 97.3 97.4
Note
Evaluation survey for fiscal 2016 carried out in June–July 2016 (35,400 respondents; 38.0% response rate) and December 2016–February 2017 (28,800 respondents; 36.1% response rate).