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The support status of cloud platforms is described for each OS version.
A cloud platform can be supported if the OS of the cloud platform and the virtual platform environment are already supported for JP1 products, and they are compatible with the standard environment (the OS environment on real machines) on which JP1 runs.
In a cloud environment, the environment in which normal operation is guaranteed might differ from the standard environment (the OS environment on a physical machine). As a result, the range of provided support services might also differ. For this reason, when using this product, customers might need to isolate failures themselves.
Inquiries regarding failures and the standard use of JP1 products can be directed to our customer support center as common problems that occur both in the standard environment and in cloud environments.
When investigating a problem, we might ask the customer to reproduce the problem in the standard environment to make sure the problem is not related to the cloud environment.
If we can verify that the problem is not related to the cloud environment, our company will provide the same support services as those provided when JP1 products are used in the standard environment.
JP1 products have been verified to operate normally on the following cloud platforms.
Below is the list of the support status information of the cloud platforms for Windows and Linux:
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The support services available for products that have a monitoring target depend on the software vendor.
The following product cannot be used on cloud platforms. To use this product, install it in an on-premises environment.