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Hitachi

Integrated Operations Management JP1

Supported cloud platforms

[Update: December 1, 2017]

The support status of cloud platforms is described for each OS version.

Notes about the lists

  • Information about the product support status is collected at the end of each month. If there is any change in the status, the information is updated the following month.Areas that have been changed are marked.

Windows

Below is the list of the support status information of the cloud platforms for Windows:

Below are the cloud environments supported by the JP1 Windows product for using a particular OS.

*1
The guaranteed range of operation in a cloud environment is different from that of a standard environment (an OS environment on a real machine). For this reason, the range of support is also different. Therefore, you might be asked to agree to use the product on the premise that you will be responsible for isolating the causes of failures that occur.

Note that our support desk treats inquiries about the standard use of the JP1 product and product failures as issues that commonly occur in both a standard environment and a cloud environment.

To confirm that the issue did not originate in a cloud environment, as part of our investigative efforts we might ask you to reproduce the symptom in a standard environment.
After we confirm that the problem is not related to a cloud environment, we will provide the same support services we provide for customers who use the JP1 product in a standard environment.

However, there are some products and product versions that we are unable to support.
For details, see the "OS support status".

Support cloud platforms except the above

A cloud platform can be supported if the OS of the cloud platform and the virtual platform environment are already supported for JP1 products, and they are compatible with the standard environment (the OS environment on real machines) on which JP1 runs.
Note that products that do not support any of the cloud platforms above cannot be supported.

In a cloud environment, the environment in which normal operation is guaranteed might differ from the standard environment (the OS environment on a physical machine). As a result, the range of provided support services might also differ. For this reason, when using this product, customers might need to isolate failures themselves.
Inquiries regarding failures and the standard use of JP1 products can be directed to our customer support center as common problems that occur both in the standard environment and in cloud environments.
When investigating a problem, we might ask the customer to reproduce the problem in the standard environment to make sure the problem is not related to the cloud environment.
If we can verify that the problem is not related to the cloud environment, our company will provide the same support services as those provided when JP1 products are used in the standard environment.

Linux

Below is the list of the support status information of the cloud platforms for Linux:

Below is the cloud environment supported by the JP1 Linux product for using a particular OS.

*2
The guaranteed range of operation in a cloud environment is different from that of a standard environment (an OS environment on a real machine). For this reason, the range of support is also different. Therefore, you might be asked to agree to use the product on the premise that you will be responsible for isolating the causes of failures that occur.

Note that our support desk treats inquiries about the standard use of the JP1 product and product failures as issues that commonly occur in both a standard environment and a cloud environment.

To confirm that the issue did not originate in a cloud environment, as part of our investigative efforts we might ask you to reproduce the symptom in a standard environment.
After we confirm that the problem is not related to a cloud environment, we will provide the same support services we provide for customers who use the JP1 product in a standard environment.

However, there are some products and product versions that we are unable to support.
For details, see the "OS support status".

Support cloud platforms except the above

A cloud platform can be supported if the OS of the cloud platform and the virtual platform environment are already supported for JP1 products, and they are compatible with the standard environment (the OS environment on real machines) on which JP1 runs.
Note that products that do not support any of the cloud platforms above cannot be supported.

In a cloud environment, the environment in which normal operation is guaranteed might differ from the standard environment (the OS environment on a physical machine). As a result, the range of provided support services might also differ. For this reason, when using this product, customers might need to isolate failures themselves.
Inquiries regarding failures and the standard use of JP1 products can be directed to our customer support center as common problems that occur both in the standard environment and in cloud environments.
When investigating a problem, we might ask the customer to reproduce the problem in the standard environment to make sure the problem is not related to the cloud environment.
If we can verify that the problem is not related to the cloud environment, our company will provide the same support services as those provided when JP1 products are used in the standard environment.

Cloud environment

Below are the details of the cloud environments supported by the JP1 product for using a particular OS:

Amazon EC2 : Amazon Elastic Compute Cloud