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Need to evaluate service performance from the user's perspective?
JP1/Service Level Management monitors and evaluates service performance in real time as experienced by the users of the service.
The product works in both on-premises and cloud environments and helps you ensure that performance is sufficient to meet your defined service level objectives (SLO). Service performance indicators include average response time, throughput, and error rate. By linking this product with JP1/Performance Management, you can also monitor service usability (service operating rate, MTTR, and MTBF) and the performance of service-related systems (operating statuses of servers and various applications). Periodic evaluations of these performance indicators help you maintain and improve service performance as needed.
SLO: Service Level Objective
MTTR: Mean Time To Recovery
MTBF: Mean Time Between Failures