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Hitachi

Integrated Operations Management JP1

Need to evaluate service performance from the user's perspective?

JP1/Service Level Management monitors and evaluates service performance in real time as experienced by the users of the service.
The product works in both on-premises and cloud environments and helps you ensure that performance is sufficient to meet your defined service level objectives (SLO). Service performance indicators include average response time, throughput, and error rate. By linking this product with JP1/Performance Management, you can also monitor service usability (service operating rate, MTTR, and MTBF) and the performance of service-related systems (operating statuses of servers and various applications). Periodic evaluations of these performance indicators help you maintain and improve service performance as needed.
SLO: Service Level Objective
MTTR: Mean Time To Recovery
MTBF: Mean Time Between Failures

Video introducing the product

Start monitoring your system with JP1 integrated system management

Start monitoring your system with JP1 integrated system management

Understand the service status from the perspective of your customers

Understand the service status from the perspective of your customers

Product overview

Mechanism for detecting warning signs based
on unusual performance levels

Benefits of the product

  • Monitor and evaluate performance from the user's perspective to determine whether the service you are providing is stable. Because user access information is collected via the network, you can visualize service levels without placing a heavy load on business systems.
  • Based on past performance information, detect failure warning signs (that is, when current performance values differ significantly from normal performance values) in real time. Problematic performance levels might lead to a failure if left unattended. This situation is detected before threshold values are exceeded, allowing you to take action before users notice degradation in the services being provided.
  • Check service performance information and the operating statuses of service-related servers and applications from a single window. The values of multiple monitoring items (performance indicators) can be graphed along the same time axis to show the relationships between performance values, allowing you to investigate the causes of problems more efficiently.