When you sign up for our support services, you will receive robust support consisting of the following three elements to ensure the stable operation of your systems:
- Problem resolution support
- In addition to general inquiries regarding product functionality and how to use our products, we also handle inquiries from customers when failures occur in their systems, helping them to resolve those failures.
- Get the newest product information and preventive maintenance information that is useful for system maintenance and operation.
- Provision of software patches
- Hitachi provides software patches in response to customer requests.