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Hitachi

Integrated Operations Management JP1

Get support for developing a mechanism to standardize your operational processes.

Efficiently resolve issues via the correct processes

When a problem occurs in a system, many maintenance tasks must be performed, from system monitoring to recovery, cause analysis, and implementation of corrective measures. At the same time, the proper management of incidents, events, changes, and other issues (collectively referred to as "Items" in JP1) is crucial for standardizing the quality and ensuring the stability of system operation. Especially for virtual environments, where multiple business systems (applications) share the same infrastructure, maintaining accurate communications regarding maintenance tasks is becoming more and more important.
However, when it comes to actual operations management, there are many challenges related to system maintenance (including system monitoring). For example, certain tasks might be dependent on a particular operator, or operators might not have a system for sharing information.

issues

Have you experienced any of the following issues?

  • Issues are processed via email, making it hard to keep track of what has been done.
  • Issues need to be addressed efficiently and via the correct processes.

With Hitachi's solutions...

With JP1/Service Support, get support for developing a mechanism to standardize your operational processes, helping you to efficiently resolve all problems that occur in your systems.
JP1 allows you to manage a large number of Items as incidents and control various operational processes. Moreover, JP1 helps you establish a framework for efficiently resolving all problems that occur in your system. With JP1's functions for incident management, operators can share basic Item information, such as the progress, severity, priority, and work deadlines of Items. You can also ensure that Items are escalated according to the correct procedures and that all issues are efficiently resolved via the correct processes. To prevent Items from being overlooked, follow-up emails are automatically sent for unprocessed Items.

With JP1/Service Support, get support for developing a mechanism to standardize your operational processes, helping you to efficiently resolve all problems that occur in your systems.

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