Hitachi Review

Achieving Innovation through Global Collaborative Creation with Customers

-Global Center for Social Innovation-

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HITACHI is strengthening its Research & Development Group to accelerate the development of its global Social Innovation Business. Its Global Center for Social Innovation (CSI) was established in April 2015 as an organization to advance customer-driven global research and development (R&D) and deliver solutions. During FY2015, CSI was set up in four regions: Tokyo, North America, China, and Europe. In these regions, this organization has been promoting the activity of “collaborative creation with customers,” which aims at solving fundamental problems, by illustrating an ideal image in the future and identifying underlying needs by working together with customers. As a result, several solutions have been provided to improve customers’ profitability. In 2016, CSI has integrated its operation with the Front Business Units under the new organizational structure of Hitachi Group. So as to accelerate further innovations, various measures will be taken such as the establishment of CSI APAC (Asia-Pacific) and new laboratories.

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ABOUT THE AUTHORS

Yuichiro Nakaya, Ph.D.

General Manager, Global Center for Social Innovation, Research & Development Group, Hitachi, Ltd. He is currently engaged in leading Hitachi’s Social Innovation Business through collaborative creation with customers using advanced technologies and tools specially developed for designing innovative services. Dr. Nakaya is a member of The Institute of Image Information and Television Engineers (ITE), the Institute of Electronics, Information and Communication Engineers (IEICE), the Information Processing Society of Japan (IPSJ), and the IEEE.

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