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Hitachi

Integrated Operations Management JP1

The support status of cloud platforms is described for each OS version.

Notes about the lists

  • Information about the product support status is collected at the end of each month. If there is any change in the status, the information is updated the following month.Areas that have been changed are marked.
  • For details about the supported OS versions and editions, see the Support OSs.

Concepts related to the use of JP1 products on cloud platforms

The following describes the concepts (including prerequisites and support services) related to the use of JP1 products on cloud platforms.

Prerequisites:

The OSs configured on the cloud platform must be compatible with the standard environment (the OS environment on physical machines) and the OSs used must be supported by JP1 products.

About the support services:

In a cloud environment, the environment in which normal operation is guaranteed might differ from the standard environment (the OS environment on a physical machine). As a result, the range of provided support services might also differ.
For this reason, when using this product, customers might need to isolate failures themselves.
Inquiries regarding failures and the standard use of JP1 products can be directed to our customer support center as common problems that occur both in the standard environment (the OS environment on a physical machine) and in cloud environments.
If a problem cannot be reproduced in the standard environment (the OS environment on physical machines) of our company, we might ask the customer to cooperate with investigations into whether the problem is specific to the cloud environment.
If we can verify that the problem is not related to the cloud environment, our company will provide the same support services as those provided when JP1 products are used in the standard environment (the OS environment on a physical machine).

Requests for customers:

Compared to operation in the standard environment (the OS environment on physical machines), the performance efficiency of applications operating in a cloud environment varies depending on the cloud environment being used.
Before introducing a cloud environment into a business system, thoroughly analyze the system configuration and design while considering deterioration of performance efficiency, and evaluate performance.

The following information is current as of August 2021. Going forward, we will provide support based on the concepts described in Concepts related to the use of JP1 products on cloud platforms.
Starting in September 2021, no new OSs and new versions or revisions of JP1 will be added to the list of supported OSs.

Cloud platforms for which the operation of JP1 products has been verified

JP1 products have been verified to operate normally on the following cloud platforms.

*1
The guaranteed range of operation in a cloud environment is different from that of a standard environment (an OS environment on a real machine). For this reason, the range of support is also different. Therefore, you might be asked to agree to use the product on the premise that you will be responsible for isolating the causes of failures that occur.

Note that our support desk treats inquiries about the standard use of the JP1 product and product failures as issues that commonly occur in both a standard environment and a cloud environment.

To confirm that the issue did not originate in a cloud environment, as part of our investigative efforts we might ask you to reproduce the symptom in a standard environment.
After we confirm that the problem is not related to a cloud environment, we will provide the same support services we provide for customers who use the JP1 product in a standard environment.

However, there are some products and product versions that we are unable to support.
For details, see the "OS support status".

Products whose operation on cloud platforms has been verified

Below is the list of the support status information of the cloud platforms for Windows and Linux:

List of supported products
Category Last updated Excel format
OS Support

The support services available for products that have a monitoring target depend on the software vendor.