Volume 65 Number 2 March 2016
With the aim of being the best partner to its corporate customers as they continue to evolve in this time of major changes in the business environment, Hitachi has established a division of its Research & Development Group dedicated to the creation of service businesses. Focusing the activities of this new organization in which designers work alongside technologists, this issue of Hitachi Review presents articles about tools and methodologies for service collaborative creation together with case studies of such work undertaken in collaboration with customers.