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Corporate InformationSustainability

Communication with Stakeholders

The outcomes of communication with stakeholders are shared with respective divisions and actively utilized as valuable insights into our business. Public interest is growing in how corporations are taking in stakeholders' voices to improve their businesses, and we will continue to globally develop and promote ways of capitalizing on the opinions of the members of society with whom we engage in our business activities.

Communication with Stakeholders
Stakeholders Main Roles Main Divisions Means of Communication
Customers Creation of better products and services, response to complaints, appropriate disclosure of information on products and services
  • Quality Assurance
  • Sales
  • Customer satisfaction activities
  • Marketing
  • Website
  • Advertisement activities
Shareholders and Investors Timely and proper information disclosure, fair assessment and support from capital markets, reflection of shareholder and investor viewpoints in corporate management
  • Public Relations and IR
  • Financial results briefings (quarterly)
  • General shareholders' meetings (annual)
  • IR events, one-on-one meetings (about 600 times/year)
  • IR tools: Integrated Report, business reports, etc.
Suppliers Building of fair and sound business relations, smooth information sharing toward better partnerships
  • Procurement
  • Procurement activities
  • Supplier meetings
  • CSR monitoring (131 companies/year)
  • CSR audits (18 companies/year)
Employees Active utilization, proper treatment, promotion of occupational health and safety of human capital
  • Public Relations
  • Human Capital
  • Intranet, in-house newsletters
  • Training
  • Town hall meetings between senior management and employees (18 times/year)
  • Employee surveys (annual)
National and Local Governments, Industrial Associations Compliance with domestic and foreign laws and regulations, policy recommendations, participation in industry-government-academia collaborative projects
  • Government & External Relations
  • Policy council participation
  • Participation in business and industry associations
Local Communities Fulfillment of responsibilities as corporate citizen, involvement in local communities
  • Social Contribution
  • All Business Divisions
  • Contribution to local communities through business
  • Participation in volunteer activities
Academic Associations and Research Institutions Promotion of technological innovations, participation in industry-government-academia collaborative projects
  • Research and Development
  • Open innovation (joint research)
NGOs and NPOs Incorporation of diverse public opinions, promotion of stakeholder-focused management, social contribution through nonprofit activities
  • CSR Promotion
  • Stakeholder dialogue (3 times/year)
  • Dialogue through collaboration
Global Environment Realization of a low-carbon society, a resource efficient society, a harmonized society with nature
  • Environment
  • All Business Divisions
  • Stakeholder dialogues (annual)

Stakeholder Dialogue

Hitachi organizes stakeholder dialogues in countries and regions around the world to invite opinions on social challenges from stakeholders representing specialized knowledge platforms and ensure that their insights are reflected in the business activities conducted at each of Hitachi's global businesses.

India: Expanding the Reach of Social Contribution Activities

In September 2017, Hitachi India held a CSR Stakeholder Dialogue in New Delhi to gauge the effectiveness of the social contribution activities it conducted in fiscal 2017. The dialogue was attended by 35 people, including representatives from external stakeholders like public authorities and NGOs, and 16 internal stakeholders from Hitachi Group companies, BUs, and the legal and finance corporate functions.

Hitachi India has been working with other Group companies since fiscal 2016 to establish a CSR Task Force Committee and explore corporate social activities the group might undertake based on the Companies Act. At the dialogue, Hitachi presented its CSR policies and activities, and participants discussed potential initiatives targeting digital literacy (e-education) and skills development, sparking a lively exchange of questions, answers, and opinions.

Participants appreciated the efforts made by Hitachi, and some stakeholders expressed interest in partnering with Hitachi. There were also comments about the need for activities that could serve as a catalyst for corporate contributions to economic and social development and support synergy between business, civic society, and government.

Based on the results of this dialogue, Hitachi India planned its fiscal 2017 social contribution activities in the field of digital literacy and skills development.

Australia: Smart Cities and Infrastructure Development

In March 2018, Hitachi Australia and the Smart Cities Council Australia New Zealand (SCCANZ) cohosted a dialogue on the role of next-generation urban design and public safety technology in helping to build thriving communities and cities. A total of 17 people attended, with representatives from government agencies and NGOs as well as relevant industries like railway and construction.

Discussion ranged across topics including the current condition of Australia's smart city market, business opportunities leading to sustainable growth through the fusion of technology and data, and strategies for making cities more vital and livable. Participants offered opinions on the role of public safety technology in urban planning solutions, referring in some cases to the details of Hitachi's own business strategy for the public safety field.

The dialogue allowed new bonds to be forged between Australian government agencies, NGOs, and other corporations active in smart city development. Since the event, SCCANZ has initiated various follow-up actions including a Smart Cities Conference and a Western Sydney Smart Cities Action Cluster Scoping Workshop to be held in the second half of 2018.

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