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14:46, March 11, 2011 Eastern Japan was struck by a catastrophic earthquake and tsunami, an unparalleled disaster that caused widespread damage and severe problems. During this critical time, at Hitachi we used our expertise in power generation, waterworks, communications systems, and other social infrastructure-working with our stakeholders-to overcome many obstacles.
By sharing the lessons learned from the disaster with stakeholders, we will continue to use energy technologies and other elements of our Social Infrastructure Business to help build a sustainable society.
After the earthquake, Hitachi made every effort to promote the restoration of power generation plants and other infrastructure systems.
Sendai's Minami-Gamo Purification Center, handling the sewage treatment essential for urban living, suffered considerable damage from the tsunami. The strong sense of social responsibility shared by both Hitachi, the center, and a customer enabled us to quickly restore equipment and systems. Similarly, the generous support extended to us by our suppliers reflected the deep mutual understanding and trust we have developed through sharing information and challenges and through resolving problems together. These solid relationships meant that Hitachi could act together with Kita-Nippon Bank and other customers affected by the earthquake and tsunami in ways that in some cases went beyond the scope of contracts and rules, using wide-ranging networks to find solutions.
Another critical issue was to heal the deep emotional scars left by the disaster. We used our people-centered methods to collaborate with Sendai City to survey evacuation centers, identify issues, and propose solutions. We also provided volunteer support for our own employees' urgent needs.