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Dialogue with Stakeholders

Comprehending Management Issues through Dialogues with Stakeholders

In promoting the Social Innovation Business, Hitachi accurately detects a variety of social issues in each country and region, addressing these issues through co-creation with customers, governments, academic organizations, research institutions and a wide range of other stakeholders.

In response to the recent rise of ESG investing, Hitachi is proactively engaged in dialogue with shareholders and investors on both financial and non-financial information, while also focusing efforts on co-creation to improve disclosure of non-financial information. Going forward, Hitachi will continue to proactively promote dialogues with stakeholders, incorporating the takeaways into operations to realize sustainable management.

Stakeholders Main Roles Means of Engagement (FY 2022)
Customers Creation of better products and services, response to complaints, appropriate disclosure of information on products and services
  • Customer satisfaction activities
  • Marketing
  • Website
  • Advertising activities
  • “Global Brand Campaign” (14 countries)
  • Hitachi Social Innovation Forum (2 countries)
Shareholders and investors Timely and proper information disclosure, obtaining fair recognition and support from capital markets, reflection of shareholder and investor viewpoints in corporate management
  • Financial results briefings (quarterly)
  • General shareholders’ meetings (annual)
  • IR event “Hitachi Investor Day” (annual)
  • Stakeholder dialogues (annual)
  • One-on-one meetings with institutional investors and analysts (approx. 710 meetings)
  • IR tools: Integrated Report, business reports, etc.
  • Information disclosure on website for stakeholders and investor
Procurement Partners Building fair and sound business relations, smooth information sharing toward better partnerships
  • Procurement activities
  • Sustainability monitoring
    Note: Sustainability monitoring in fiscal 2021 was focused on human rights and environmental risk assessment.
    (Human rights: 2,524 companies, Environment: 708 companies)
  • Sustainability audits (25 companies)
  • Sustainable procurement seminars (359 companies)
Employees Proper treatment, promotion of occupational health and safety of human capital, increasing employee engagement
  • Intranet, in-house newsletters
  • Training
  • Town hall meetings between senior management and employees (President & CEO: 7 meetings, Vice Presidents: 19 meetings)
  • Employee survey (annual)
  • “Make a Difference!” idea contest
National Governments, Municipalities, Industrial Associations Compliance with domestic and foreign laws and regulations, policy recommendations, participation in industry-government-academia collaborative projects
  • Academic research for policy recommendations to international organizations and national governments, lobbying activities
  • Policy council participation
  • Participation in business and industry associations (Japan)
Local Communities Fulfillment of responsibilities as a corporate citizen, involvement in local communities
  • Contribution to local communities through business
  • Participation in volunteer activities
Academic Associations and Research Institutions Promotion of technological innovations, participation in industry-government-academia collaborative projects
  • Open innovation (joint research)
NGOs and NPOs Incorporation of diverse public opinions, promotion of stakeholder-focused management, social contributions through nonprofit activities
  • Stakeholder dialogues (annual)
  • Dialogue through collaboration
The Environment Realization of a decarbonized society, a resource efficient society, a harmonized society with nature
  • Participation in COP26

Note: Hitachi normally refers to its suppliers (including vendors or providers) as “procurement partners” who build business together on an equal footing

ESG Disclosure Study Group

How to address the rapidly changing global trend in ESG disclosure is a major challenge for many corporations and institutional investors in Japan. Hitachi, Ltd. is responding to this issue through co-creation with stakeholders. In June 2020, Hitachi took the lead in establishing the ESG Disclosure Study Group to explore ways of disclosing ESG information that contribute to long-term corporate value enhancement while also keeping an eye on global trends. The study group initially started with 19 companies, and as of June 30, 2023, more than 100 companies, institutional investors, auditing firms and public organizations are participating.

Study group activities are divided into phases according to themes, and in June 2023, the “ESG Disclosure Study Group Report 2023 -Achieving World-Leading Disclosure and Dialogue Standards- ” was published including the results of these activities. This report contains ESG disclosure recommendations for corporations, institutional investors and standard-setting bodies and is disseminated to relevant organizations within and outside Japan. Hitachi, Ltd. serves as the co-chairman and secretariat of this study group, and leads these activities.

Kyoto University and Hitachi Joint Project

One of the key initiatives for the evolution of sustainable management is to quantitatively clarify the financial impact of non-financial values such as environmental and social values created by business activities, as well as intangible asset measures such as human resource policies. This is expected to further advance management and improve engagement with stakeholders.

Since 2021, Hitachi, Ltd. has engaged with these challenges through experimental research conducted in collaboration with Graduate School of Management, Kyoto University. Through academic and other approaches, it was quantitatively confirmed that Hitachi's initiatives toward the environment and human resources could have a positive impact on financial indicators (ROIC and WACC). In the future, we will clarify the causal relationship between non-financial and intangible asset measures and financial indicators, as well as employee survey results, to identify measures with a high degree of causal influence and lead them to measures to improve financial performance through non-financial and intangible asset measures.

[image]Enhancing Hitachi Sustainable Management