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Hitachi

Using AI to quickly and accurately identify areas in equipment and machinery where repair is needed: Repair Recommendation Service

This service provides each customer with a custom AI engine that uses past failure and repair data to generate repair-related know-how.
By identifying the most appropriate repair location, the service contributes to the primary resolution rate and complete recovery rate.

Challenges of General Maintenance

Overall issues in equipment inspection are “skill transfer,” “long-term maintenance of equipment,” and “increased repair and inspection costs.”
⇒ The issue at the site is the lack of skilled personnel, which results in inconsistent repair quality and increases the time required to identify the cause of the failure.

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CE: customer engineer

Concept

The repair recommendation service supports the repair work of facilities and equipment with its own AI technology.

Component selection support service and inquiry & failure detection support service

We offer two services to meet the needs of our customers