1. Hitachi Cloud & DX Solutions Accelerating Customer DX
Many companies are engaged in digital transformation (DX) initiatives to cope with advances in digital technologies, the spread of COVID-19, and ever-increasing uncertainty. With a certain level of success in improving productivity by streamlining work, future challenges in this regard include an urgent call for the creation of new products and services to swiftly adapt to business environments, and for results from the fundamental transformation of business models.
To help accelerate customer DX efforts, Hitachi offers a full range of upstream and downstream services such as consulting to solve customer management issues, digitally driven business value creation, multi-cloud platform driven system integration, and operation, maintenance, and security tasks for constructed systems.
Hitachi solutions that support customer DX efforts are shown in the figure below. Services that support customer problem solving are provided from viewpoints (1) to (3), and continued support for customer DX promotion is provided through a combination of these services.
- Digital engineering and cloud consulting
GlobalLogic’s proven design methodology facilitates business value creation using customer digital methods based on “design thinking.” Designers that are masters in experience design methodology work with customers through the entire process from identifying issues to proposing solutions, while architects simultaneously formulate feasible development plans, providing end-to-end support in their realization. Additionally, a variety of consulting services are available to support modernization of existing systems for improving business agility, utilization of existing data buried in-house, and security measures for migration to the cloud.
Hitachi provides a full range of support solutions from the formulation of grand designs for maximizing customers’ business value with hybrid cloud services, to the proposal of action plans, and system construction and operation. This is offered through a collaborative effort between engineers with experience in building and operating social infrastructure systems and cloud vendor certified engineers, by utilizing on-premises and cloud solutions according to customers’ specific requirements, designing system allocation plans, cloud migration methods, and cloud native development support.
- Cloud integration and managed services
Developing new services from scratch for each project results in long turnaround times when building cloud-driven systems. Hitachi has turned the knowhow it has gained from collaborative creation (co-creation) efforts with customers, cloud vendors, and partner companies into an asset that functions as a framework used to build highly reliable, highly secure cloud platforms in a short period of time, and to speed up customer IT modernization.
Additionally, cloud service operation and maintenance can result in a variety of issues such as unexpected high costs, unstable service, and the manifestation of security risks due to complex hybrid and multi-cloud platform operation. Hitachi solves such problems by offering operational services that are tailored to private cloud (on-premises) and public cloud platforms, eliminating silos through standardized operations, automated operation tailored to both IT operations and security operations, and advanced DevOps support through site reliability engineering (SRE).
- Digital infrastructure and hybrid cloud
Requirements of foundational services that support hybrid cloud platforms include ease of use equivalent to the cloud while remaining on-premises, and availability in a service format (pay-as-you-go) for on-premises storage, servers, and networks. EverFlex from Hitachi, seamlessly links on-premises Hitachi storage data and public cloud data for operation of applications without any awareness of where the data is stored. Because Hitachi’s highly reliable IT resources such as storage, servers, and networks are available in a service format similar to a public cloud platform, customers can use these without any significant investment, on a pay-as-you-go basis.
Hitachi provides continuous support for customer DX efforts by first understanding the issues, studying solutions, then initiating a cycle that entails designing, implementing, operating, and maintaining cloud systems. Hitachi provides optimal support for customers through a collaboration between GlobalLogic and Hitachi Vantara for expanded assistance on a global scale, and by working with various partner companies.
The Services and Platforms category introduces some of the features and use cases of services and initiatives that support customer DX efforts.