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Details Relating to Requests to Reveal, etc. |
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Note the following points about requests to reveal, etc., personal information provided by a customer to Hitachi, Ltd. business staff, and requests to reveal, etc., personal information other than personal information provided on a Hitachi, Ltd. website:
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(1) Request Format |
Please download and use the following form: "Request
Form to Reveal, etc, Personal Information
(PDFformat)"
If you cannot download this form, please contact Hitachi, Ltd. by fax or post. The address is given below, in the section "Inquiries about Revealing, etc., Personal Information (Entry Sample)".
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(2) Attached Documents |
Please attach the following two documents to "Request Form to Reveal, etc, Personal Information":
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Documents proving the customer's identity
(For details, see "About Documents Proving a Customer's Identity".)
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Proof of fee payments
(Not required for requests to correct, add to, or delete personal information.) |
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(3) Fee Payment |
A fee of 800 yen needs to be paid for revealing personal information or for a purpose-of-use report. For details, see "How to Pay the Fee". You do not need to pay fees to correct, add to, delete, or stop usage of personal information; or to stop provision of the personal information to third parities.
Fees will not be returned when the personal information is not revealed or a purpose-of-use report is not provided due to the fact that Hitachi, Ltd. does not have the customer's personal information, or for law-related reasons.
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(4) Request Method |
Please send the documents listed
in a), b), and c) in a registered letter (210 yen as of 2005/04/01) to the request
destination specified in (5). Customers are required to pay the cost for the registered
letter.
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Please provide the following documents |
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The document "Request Form to Reveal, etc, Personal Information", with all information entered and signed or stamped with your personal seal.
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Document(s) proving the customer's identity
(For details, see "About Documents Proving a Customer's Identity".)
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Fee payment confirmation
For details, see "About Fee Payments".
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(5) Destination to Send Request |
Information Security Division
Hitachi, Ltd.,
Maru-no-uchi 1-6-6
Chiyoda ku,
Tokyo
Japan 100-8280
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(6) Reply from Hitachi, Ltd.... |
Hitachi, Ltd. will send the reply to the customer's address
that is written in the document proving the customer's identity by post using
Restricted Delivery Mail Service (specified recipient only). Hitachi, Ltd. usually
requires 2 weeks to carry out internal company investigations. If more than 2
weeks are required, Hitachi, Ltd. will contact the customer.
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PDF files are in Adobe's Portable Document Format. To view them you need Adobe(R) Reader(R) by Adobe Systems Incorporated. |
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Customer Service 
