Improving the Operational Efficiency and Service Quality of Contact Centers Through Speech Recognition and Integration with FAQ Systems
Using the voice of the customer to solve corporate problems
<Dialogue with the Chief Lumada Business Officer>
Resolving social issues by using technologies for observation, measurement, and analysis
Contributing to Society with State-of-the-Art IT and the “Eyes of Science”
Hitachi Named a Leader in the 2021 Gartner® Magic Quadrant™ for Industrial IoT Platforms for Second Consecutive Year
Collecting and analyzing the Voice of the Customer (VoC) from social media and questionnaires, and leveraging the feedback for corporate activities
Sentiment Analysis Service: Predicting the Future Based on the VoC
Supporting reactor-decommissioning work by autonomous robots that use worksite data
Using advanced digital technologies to improve the efficiency of remote robotic operations in disaster sites and unknown environments
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