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March 26, 2020

Hitachi to Launch Full-Scale Commercial Operations with "EMIEW" Communication Robot, Supporting Visitor Reception, Guidance, Surveillance Patrols and Other Works in Building

Hitachi launches sales of new model "EMIEW4" with greatly increased practical performance, including continuous operation achieved through automated recharging

[image]Image of EMIEW Providing Services at an Office Reception
Image of EMIEW Providing Services at an Office Reception

Tokyo, Japan, March 26, 2020 --- Hitachi, Ltd. (TSE:6501, "Hitachi") and Hitachi Building Systems Co., Ltd. ("Hitachi Building Systems") today announced that they will launch full-scale commercial operations with "EMIEW" communication robot as one of their Lumada(1) solutions in the building field. The robot provides a range of services to support works in buildings, including visitor reception, guidance and surveillance patrol services. They will launch domestic sales in Japan-primarily to offices, hospitals and care facilities-as of April 20, 2020, with a lineup that includes the new model "EMIEW4" humanoid robot, which offers greatly increased practical performance in comparison with the previous model(2) due to its features such as continuous operation achieved through the addition of automated recharging function and improved mobility performance due to enhanced sensing capabilities, and the desktop type "EMIEW-TT," which enables users to converse with an "EMIEW" avatar using a tablet device and dedicated cradle.

In recent years, there are increasing demands for workstyles and workplace reforms, due in part to the shortage of workers caused by issues such as declining birthrate, aging society and shrinking population. These demands have accelerated the movement toward the realization of smart buildings that improve the work efficiency in building and comfort and convenience for users through the utilization of digital technologies.

Hitachi and Hitachi Building Systems have so far conducted Proof of Concept (PoC) testing and delivered the professional services, including visitor reception and customer service at a variety of workplaces such as offices, using the "EMIEW3" communication robot and the "remote brain"(3) robotics IT platform, which were developed in April 2016. Based on insights gained through these efforts so far, they have now developed the new model "EMIEW4," which offers greatly increased practical performance in terms of operating time and mobility performance that will be demanded at the time of full-scale introduction.

Features of the "EMIEW4" include enhanced mobility performance which enables autonomous operation over a wide area, multilingual voice conversation capabilities, and automated recharging function that facilitates continuous operation without the need for battery changes. The new model contributes to alleviating the problem of the shortage of workers by enabling services to be carried out without breaks to match the time of day, for example by performing visitor reception and guidance duties during the daytime and surveillance patrol duties at night, at locations such as offices, hospitals and care facilities. "EMIEW-TT," which was developed in October 2018, will also be added to the product lineup and supplied to customers who require only conversation function. "EMIEW" is also capable of system integration with building facilities such as elevators and security equipment via its robotics IT platform. In the future, Hitachi will aim to have "EMIEW" increase the efficiency of building facility management by leveraging data collected inside buildings, and take on the role of a touchpoint connecting people with building facilities; achieving the creation of smarter buildings where it is possible to call an elevator, for example, by speaking to an "EMIEW".

Lumada: Hitachi's advanced digital solutions, services, and technologies for turning data into insights to drive digital innovation.
Comparison with the "EMIEW3" communication robot developed in April 2016.
A system configuration in which processing that requires real-time response is carried out by "EMIEW" units themselves, while other processing is carried out by an external system (robotics IT platform).

Outline of Specifications, Price and Date of Commencing Provision of the "EMIEW" Communication Robot(4)

Name Outline of product specifications Service price Standard
delivery period
  • Height: 90cm
  • Weight: 18kg
  • Max. movement speed: 5km/h
  • Supported languages:
    Japanese, English, Chinese, Korean
Approx. 4
months after
receipt of order
  • External dimensions (cradle portion):
  • Weight (cradle portion): 1.3kg
  • Power supply: AC100V
  • Supported languages:
    Japanese, English, Chinese, Korean(5)
Approx. 3
months after
receipt of order
Formation of an outsourcing agreement with Hitachi Building Systems is required when introducing "EMIEW."
In addition to voice conversation support for four languages, the system is also equipped with source-to-Japanese translation function for other 18 languages (when the user speaks to the "EMIEW-TT," a text translation result is displayed).


Images of the "EMIEW4" Communication Robot in Use

[image]Image of the Robot in Use at Hospital / Care Facility
Image of the Robot in Use at Hospital / Care Facility

[image]Image of the Robot Speaking to an Employee Working Overtime, During Office Surveillance Patrol Duties
Image of the Robot Speaking to an Employee Working Overtime,
During Office Surveillance Patrol Duties

About Hitachi, Ltd.

Hitachi, Ltd. (TSE: 6501), headquartered in Tokyo, Japan, is focusing on Social Innovation Business combining its operational technology, information technology and products. The company's consolidated revenues for fiscal 2018 (ended March 31, 2019) totaled 9,480.6 billion yen ($85.4 billion), and the company has approximately 296,000 employees worldwide. Hitachi delivers digital solutions utilizing Lumada in five sectors including Mobility, Smart Life, Industry, Energy and IT, to increase our customer's social, environmental and economic value. For more information on Hitachi, please visit the company's website at

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