Shared Business Applications
By deploying the global shared Customer Relationship Management (CRM#1), Enterprise Resource Planning (ERP#2), and Enterprise Performance Management (EPM#3) platforms, as well as aggregating business data from across the Hitachi Group, we will achieve both expanded data coverage and rapid information provision, enabling data-driven management that allows for timely and precise management decisions.
Global Shared ERP Platform
By standardizing core operational processes and introducing a global shared ERP platform, we can slim down IT assets, strike a balance between lower IT costs and greater flexibility, and make rapid decisions through the consolidation of data.
Benefits from building a shared ERP platform
Cumulative benefits through FY 2027
Integration and consolidation into a shared ERP platform
Individual Hitachi Group companies have implemented and currently operate their own ERP systems, which will reach the end of their maintenance period in 2027. We will take this opportunity to integrate and consolidate the ERP systems within the Hitachi Group onto a shared ERP platform, thereby enabling us to shift human resources and assets to competitive business areas and to respond more quickly to issues such as business restructuring.
The shared ERP platform will increase the ratio of Core areas#4 and Common areas#5 while also appropriately allocating Distinct areas#6 that support business competitiveness. In addition, we will build the minimum ERP instances necessary for each business model and carry out efficient migration and implementation using the fit-to-standard methodology.
Streamlining IT assets, reducing IT costs, and accelerating management decision-making
Implementing the capabilities of the legacy systems, which were individually developed and operated at various Hitachi Group companies, and incorporating them into a shared ERP platform will accelerate the reduction of IT assets. Furthermore, by keeping the development scope to the minimum required level, we can both maintain business competitiveness and keep IT costs down.
The shared ERP platform will centrally manage the Hitachi Group’s management data and organically link with other shared IT platforms, contributing to global autonomous decentralized management. Also, by proactively utilizing cutting-edge technologies and advanced cloud services and solutions, we will contribute quickly and flexibly to changes in the business environment and the realization of a sustainable society.
Promoting the introduction of pilot projects, and the status of deployment
For companies where the system has already been implemented, stable operation continues. The next group of companies for the Global Systems & Services model, as well as the first pilot companies for the Make-to-Stock/Make-to-Order model and Engineer-to-Order model, have officially begun operations. Going forward, we will accelerate deployment across Hitachi Group companies and continue monitoring post-implementation benefits.
We aim to utilize the knowledge gained through this implementation to the maximum extent possible in subsequent projects, and to build a digital management platform that supports the practice of “Customer Zero” and contributes to DX and AI utilization for group consolidated management and risk management.
#1 CRM: Customer Relationship Management
#2 ERP: Enterprise Resource Planning
#3 EPM: Enterprise Performance Management
#4 Core area: Used in common for all business entities
#5 Common area: Used in common for each business model
#6 Distinct area: Used independently by each BU or Hitachi Group company
