We are advancing the efficiency of business processes and improving the quality of work by utilizing AI agents in indirect operations such as procurement, quality assurance, and IT support. Furthermore, to accelerate the effective utilization of the digital management platform and global management information, we are working to instill DX in our employees through education and other means, while also striving to strengthen data governance.

AI adoption rate = Sales of companies that can use AI / Sales of companies targeted for implementation

Target value as of the end of March 2028

We are promoting initiatives to streamline business processes by leveraging AI agents, which are the key technology of generative AI, to achieve interconnectivity with existing business systems, specialized AI for business operations, various data lakes, and office environments. This initiative has begun verification in FY 2024, and we will gradually provide an environment where AI agents can be utilized within the Hitachi Group starting from FY 2025.

We have been promoting verification for business application since FY 2024, focusing on indirect operations such as procurement, quality assurance, and IT.

[Examples of application to business]

Procurement Operations: Create an agent to retrieve historical data stored in data lakes to support procurement strategy planning

Quality Assurance: The agent compares deliverables with QA knowledge, checks for any deviations from standards, and improves design quality

IT User Support: The agent interprets inquiry content, collaborates with the incident management system to guide users to appropriate support, and improves response quality and satisfaction

We are working on improving DX literacy to make effective use of the digital management platform throughout the company. By developing our human resources and establishing an internal certification system, we will work to promote the wide-spread use of DX as a usual process among employees in charge of various operations, including IT and finance.

Data governance is extremely important for accumulating and utilizing data, which requires accuracy, comprehensiveness, and consistency. To accelerate the usage of management information globally, we are establishing common rules in the Hitachi Group regarding the use of management data. In addition, to maintain and improve quality, we will put in place a system for monitoring data quality.