Hitachi Global

Dialogue with Stakeholders

Comprehending Management Issues through Dialogues with Stakeholders

In promoting the Social Innovation Business, Hitachi accurately detects a variety of social issues in each country and region, addressing these issues through co-creation with customers, governments, academic organizations, research institutions and a wide range of other stakeholders.

In response to the recent rise of ESG investing, Hitachi is proactively engaged in dialogue with shareholders and investors on both financial and non-financial information, while also focusing efforts on co-creation to improve disclosure of non-financial information. Going forward, Hitachi will continue to proactively promote dialogues with stakeholders, incorporating the takeaways into operations to realize sustainable management.

Stakeholders	Main Roles	Means of Engagement (FY2023)
Customers	Creation of better products and services, response to complaints, appropriate disclosure of information on products and services	Customer satisfaction activities Marketing Website
Shareholders and investors	Timely and proper information disclosure, obtaining fair recognition and support from capital markets, reflection of shareholder and investor viewpoints in corporate management	Financial results briefings General shareholders’ meetings IR event “Hitachi Investor Day” One-on-one meetings with institutional investors and analysts IR tools: Integrated Report, Business Report, etc. Information disclosure on website for shareholders and investors
Procurement Partners	Building fair and sound business relations, smooth information sharing toward better partnerships	Procurement activities Sustainability risk assessment and audits Sustainability procurement seminars
Employees	Proper treatment, promotion of occupational health and safety of human capital, increasing employee engagement	Intranet, in-house newsletters Training Town hall meetings between senior management and employees Employee survey (annual) “Make a Difference!” idea contest
National Governments, Municipalities, Industrial Associations	Compliance with domestic and foreign laws and regulations, policy recommendations, participation in industry-government-academia collaborative projects	Academic research for policy recommendations to international organizations and national governments, lobbying activities Policy council participation Participation in business and industry associations (Japan)
Local Communities	Fulfillment of responsibilities as a corporate citizen, involvement in local communities	Contribution to local communities through business Participation in volunteer activities
Academic Associations and Research Institutions	Promotion of technological innovations, participation in industry-government-academia collaborative projects	Open innovation (joint research)
NGOs and NPOs	Incorporation of diverse public opinions, promotion of stakeholder-focused management, social contributions through nonprofit activities	Dialogue through collaboration
The Environment	Decarbonization, Circular Economy, Nature Positive	Participation in COP

Note: Hitachi normally refers to its suppliers (including vendors or providers) as “procurement partners” who build business together on an equal footing

Sustainability and Financial Performance

Information for shareholders and investors

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