In 2025, Hitachi America’s IT organization advanced the One Hitachi vision by transforming IT from a support function into a strategic business value engine. Through scalable shared services and enterprise platforms, we enabled regional growth, improved operational efficiency, strengthened cybersecurity, and accelerated digital transformation across the Americas.

We expanded AI and digital capabilities by launching enterprise AI applications, HR chatbots, private AI cloud infrastructure, enterprise AI platforms, and insights services. These initiatives improved employee productivity, business responsiveness, and operational efficiency by approximately 20%.

We also advanced Agentic AI, data automation, low-code platforms, workflow automation, and enterprise data services to create intelligent, outcome-driven operations. As a result, service tickets were reduced by 30% and mean time to resolution improved by 18%, shifting IT toward proactive and predictive service delivery.

Cybersecurity and risk management remained priorities through integrated SecOps^#1, vulnerability management, AI-enabled monitoring, and stronger governance. Sustainability also progressed, with a 48% CO₂ reduction from FY 2023.

In partnership with Corporate IT department, we rolled out the Group-wide CRM^#2 platform to reduce costs, improve data visibility, and strengthen customer connectivity across Hitachi Group companies. Looking ahead, we will continue scaling AI, automation, data platforms, and global services to support growth, incubation, and One Hitachi transformation.

FY 2025 saw continued success for IT Shared Services in the EMEA region. The growth in the adoption of digital management platform has been accompanied by expansion in Global Application Management Services and a highly successful insourcing transition. Similarly, we have seen great success in the expansion of our European Public Cloud offer. Both initiatives have delivered increased value and cost reduction in the EMEA region.

In FY 2026 we anticipate an exciting year where we can consolidate our Global Application Management operations and service design while expanding into new regions. We will continue to promote the further adoption of the Digital Management Platform in Europe, Asia and the Americas. Our European Public Cloud offer continues to form the backbone of our cloud operations, cyber security and compliance excellence. Furthermore, we will look to empower employee productivity through the adoption of AI, supported by our newly established Modern Workplace^#3 team.

We are also benefiting from stronger global commercials with our suppliers to support all companies operating in Europe.

To address US-China AI regulatory gaps, we launched a localized AIGC platform built on Chinese LLMs to support Hitachi’s operations in China. Serving 7,700+ users with chatbot, translation, knowledge search, meeting memo, and HR/finance assistants, it achieves over 130,000 annual uses.

The current “node orchestration^#4” model enables fast development for only single-use scenarios. In FY 2026, we will shift to a “capability-component^#5” architecture, standardizing RAG, web search, data analysis, and system integration into reusable skills. Business users can rapidly assemble AI agents.

Leveraging Hitachi’s unified global architecture, our agile component model enables rapid, low-cost development and cross-regional export of AI skills. This evolves the localized AIGC platform from a project tool into a reusable, scalable AI platform that drives business-led innovation across key enterprise functions in China.

In FY 2025, Hitachi Asia’s IT and cybersecurity teams drove digital transformation and security across the region, creating notable business value and resilience in support of “Inspire 2027”, Hitachi Group’s Management Plan and Social Innovation mission.

We strengthened digital management platforms and data utilization to enable faster, data-driven decisions, while consolidating business operations and shared platforms across the region. We accelerated automation through RPA and AI adoption, expanding usage company-wide across the Hitachi Group and improving productivity and cycle times. In parallel, we reinforced cybersecurity and governance by advancing zero-trust practices, regulatory readiness and security awareness to enable trusted digital business and resilience. 

People and collaboration remained key, with investment in new tools and focused training promoting ongoing learning and innovation. Employees gained advanced technologies and skills, maximizing use of data analytics, cloud, and AI.

Cross-regional collaboration grew through knowledge-sharing events like the Annual IT Regional Conference and APAC Cyber Security Conference, aligning business needs and best practices while fostering a unified, innovative approach.

FY 2025’s integrated IT and cybersecurity leadership delivered strong business impact and operational excellence, building a solid base for future success. We remain dedicated to advancing Hitachi’s vision and supporting customers with secure, efficient digital solutions.