Governance and Resources
We are working to strengthen IT governance to ensure information security, IT compliance, and business continuity across the entire Hitachi Group.
In addition, we are accelerating the reallocation of IT resources, training, and the securing of diverse talent, and advancing the globalization of IT talent.
Contributions to Regional Business Strategies in Global Areas
The IT departments in each of the five global areas are contributing to the smooth and efficient management of business in the region through various measures tailored to each region’s particular characteristics and business strategies.
Hitachi America Ltd.
Bala Krishnapillai
Hitachi America’s IT organization is laser-focused on driving regional growth and innovation by building a private AI#1 cloud infrastructure, enterprise AI digital platform and insights services, while unifying IT, OT and digital-transformation capabilities under the One Hitachi vision. In 2024 we expanded AI/DX services—launching enterprise AI applications, HR chatbots under IT shared services across the Americas resulting in improved operational efficiency by 20%. Using intelligent process automation and low-code platforms, Hitachi America’s IT organization reduced service tickets by 30% and improved mean time to resolution by 18%. We also strengthened our cybersecurity posture and risk management through integrated SecOps#2 and vulnerability management and achieved a 48% reduction in CO₂ emissions from FY 2023.
With collaboration with the Corporate IT department, Hitachi America’s IT organization rolled out the group-wide CRM#3 Platform initiative to reduce the IT cost of Global sales and marketing business unit. We collaborate with the America’s Chief Growth Office, Strategic Social Innovation Business and regional BU’s#4 on new business incubation efforts and future innovative technologies.
Hitachi Europe Ltd.
Jeremy Tjebbes
The strong growth trend for IT shared service uptake has continued in Europe, supporting increased value and IT cost reduction for our region. Our growth has been fuelled by increased adoption of our Global Digital Platform and our European Public Cloud offer.
As the region with global leadership to deploy and support the Global Digital Platform, we are expanding our activities and team members globally. While we lead on the Global Digital Platform, we support other regions in their own global leadership roles to drive continued globalisation of IT.
Our European Public Cloud offer, based on Microsoft Azure, has proven to be a valuable accelerator through DevOps#5 for Cloud adoption. The Public Cloud offer ensures compliance with in-region regulations and meets our global security standards.
Alongside service expansion in these areas, we are also benefiting from stronger global commercials with our suppliers to support all companies operating in Europe.
Hitachi (China), Ltd.
Bao Long
In China, we have a challenge in complying with three digital laws, as well as region-specific IT environment and business process standards, to efficiently support various kinds of Hitachi business requirements in China from an IT perspective.
Regarding the three digital laws, we implemented comprehensive Personal Information Protection Impact Assessments (PIA) for sensitive personal data processing and third-party data handling scenarios. By taking a centrally coordinating approach based on Hitachi policy, we lead group companies in China to improve data protection capability, and reduce operational risks, by optimized efficiency in all Hitachi.
Another key achievement is an advance in generative AI adoption. Based on headquarters’ global strategy and policies, we collaborated with group companies in China to deploy a compliant generative AI management platform. By providing a unified AI-enabled toolkit under strict compliance controls, we empowered employees to streamline routine tasks.
Looking ahead to the three-year IT plan, we will deepen collaboration with group companies to expand generative AI applications for efficiency in each business, driving comprehensive integration of AI technologies with business processes.
Hitachi Asis Ltd.
Anang Zainuddin
The Global Unified IT Platform, a secure access to Hitachi's information assets, went full-fledged with its User Set feature in Aug24’. Hitachi Asia Ltd. Information Technology Group(ITG), assigned to lead the promotion and deployment, successfully switchover Hitachi groups in Japan and APAC region onto the platform seamlessly without impacting their businesses. It is the first time, Hitachi Asia Ltd. ITG is given responsibility to lead a global implementation, and with the support from other Regional Companies, the collaboration shows our “True One Hitachi" effort to achieve a common goal.
At regional level, Hitachi Asia Ltd. ITG help to establish APAC branch office of the Information Security Risk Management Division(ISRD), and our leaders are also on ISRD advisory team, to advice and support the branch office. Our aim is to ensure each employee acquire correct understanding of security and importance of ownership. Hitachi Asia Ltd. ITG will continue to improve the security resilience of Hitachi groups.
On DX/AI, Hitachi Asia Ltd. ITG continue to expand the knowledge and services that benefit Hitachi groups. We have implemented small, focused system that address specific pain points within our internal processes. This has allowed us to expand for gradual adoption for Hitachi groups easier integration and ability to learn and refine AI usage as we go along. We are collaborating with the Corporate IT department and external partners to tap into new opportunities to allow us to move swiftly from experimenting with AI to making it a core element of our strategy. No company can go it alone in this era of AI and Hitachi Asia Ltd. ITG wants to ensure that no Hitachi group is left behind.
Hitachi India Pvt. Ltd.
Prashant Ranjan
Hitachi India with over nine decades of burgeoning partnership has been colossally expanding its business footprints in India region, with presence of over 28 group companies spread across varied yet dynamic businesses.
Hitachi India IT team is an integral part of the organization’s progression offering Global standard IT services and local IT solutions complimenting the nature of businesses and necessities from the respective Hitachi Group companies. Hitachi India IT team holds security sessions for all the employees at regular intervals and conduct the maturity level assessment to effectually gauge the current security awareness level and suggesting well-structured improvement plans.
Indian government has introduced the Digital Personal Data Protection Bill. As a proactive initiative we have already started knowledge sharing to support data protection management activity in each company. HIL is developing “Global Operation Centre” to provide 24x7 cost effective IT operation to Hitachi companies globally. Leveraging insource partner capabilities to achieve “True One Hitachi” mission
I hope that these initiatives and support will improve work efficiency, contributing to the Hitachi group business indirectly and would help in building a Secure IT Platform.
#1 AI: Artificial Intelligence
#2 SecOps: Security Operation
#3 CRM: Customer Relationship Management
#4 BU: Business Unit
#5 DevOps: Development Operations
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