Digital Transformation
Through digital transformation (DX) initiatives such as promoting data utilization and generative AI#1 adoption, streamlining business processes, and the democratization of DX, we will improve employee productivity and effect the transformation from information aggregation to advanced information utilization, contributing to further business expansion of the Hitachi Group.
Optimizing Business Processes
We are moving forward with efforts to establish and widely distribute digital tools and solutions for business reforms and for making business more efficient. We continue to provide support for the standardization of core operational processes and for making ongoing operations more efficient. These goals are accomplished, for example, through the use of tools such as generative AI and RPA#2, the sharing of case studies and knowledge, and the expansion of templates.
No. of work hours reduced through the introduction of RPA
Cumulative total through FY 2024
Calculated based on log data obtained from servers managed through the common RPA platform
Automating and enhancing business processes by utilizing generative AI
Developed countries are facing a decline in their working-age populations, making it an urgent matter to improve productivity by utilizing digital technologies such as generative AI and RPA. Against this backdrop, Hitachi has set a goal of simultaneously improving front-line productivity and reducing the burden on workers. To promote sustainable growth, Hitachi Group is advancing efforts to improve efficiency of business processes for its employees through generative AI. By utilizing AI agents, which are the core technology of generative AI, to achieve integration with existing business systems, specialized AI for business operations, various data lakes, and office environments, we aim to automate and accelerate business processes to produce greater results.
Verification of this initiative began in FY 2024, and based on the technologies and insights gained, we plan to gradually establish an environment where AI agents can be utilized within the Hitachi Group starting from FY 2025.
Added value brought by optimization of business processes
Daily business processes that have been made more efficient through generative AI and RPA simultaneously enable front-line employees to engage in tasks that provide higher added value. In the past, we spent a lot of time gathering knowledge from the past and information scattered throughout the market. However, through numerous interfaces, including generative AI, it has become possible to access data more quickly and easily. This allows us to dedicate more time to considering more advanced and value-added strategies.
Furthermore, by continuously accumulating and providing feedback on operational know-how, which has previously been dependent on individual skills, into generative AI and data lakes, it is expected that a consistent level of work quality can be maintained regardless of who performs the task.
#1 AI: Artificial Intelligence
#2 RPA: Robotic Process Automation
