AI Agent

We have established an environment that enables Hitachi Group employees to easily create AI agents and use them in their daily work.

By providing an environment in which employees can work alongside AI in various situations, from improving and streamlining indirect business processes (such as procurement, quality assurance, and finance with AI agents) to reducing routine administrative tasks, we are helping enhance employee productivity.

As AI adoption accelerates globally, AI agents are evolving rapidly. To respond to this trend, we have established an internal environment that enables Hitachi Group employees to easily create AI agents. The Hitachi Group has employees from a wide range of backgrounds, and their levels of literacy regarding AI tools also vary. To address this situation, the internal AI agent environment provides three types of tools tailored to different proficiency levels.

Specifically, we have developed three types of tools: “No-Code”, which enables even beginners to create AI agents through a GUI^#2; “Low-Code”, which enables users to create complex AI agents by combining a GUI with scripting languages and other tools; and “Pro-Code”, which enables users to develop advanced AI agents using programming languages and OSS^#3 libraries.

In addition, by enabling AI agents to connect to internal business systems and data lakes, AI agents can access data from business systems and be integrated into and executed as part of business processes. As a result, significantly greater improvements in business operations can be achieved compared with using AI as a standalone tool.

We are also developing the ecosystem surrounding AI agents in parallel. This includes review and validation mechanisms for AI agents to prevent them from processing tasks based on inappropriate decisions, and mechanisms that integrate with the internal authentication platform to ensure their secure use.