Overview of DX & AX Initiatives

The IT departments are promoting various DX and AX initiatives to contribute to the expansion of the Hitachi Group’s business. We will accelerate DX and AX by providing an environment that can utilize digital technologies and AI, while fostering a corporate culture where all employees can practice DX.

To expand its business, the Hitachi Group is shifting from information aggregation to advanced information utilization and promoting DX and AX centered on the use of data and AI. By leveraging AI, we are streamlining and enhancing business processes while strengthening the digital management platform that enables faster and more accurate decision-making.

By developing globally shared platforms for CRM^#2 and ERP^#3, as well as EPM^#4, we centrally collect and store customer information, performance data, and other data across the Group. We are also advancing data integration using data lakes and enhancing the analytics platform. We provide multifaceted analyses that combine external and internal information, as well as management dashboards, order-intake simulations, industry/market forecasts, and other resources. These analyses enable consistent data utilization from management to the front lines and support more advanced strategic decision-making and sales activities.

We are also driving business process transformation by leveraging generative AI and AI agents. In areas such as procurement, quality assurance, and finance, we leverage internal and external data and knowledge across organizational boundaries to standardize and enhance operational quality while creating an environment that enables employees to focus on higher value-added work. In addition, by establishing AI assistants and an AI agent platform available across the Group, and providing development environments tailored to proficiency levels together with governance functions, we are promoting the safe and flexible use of AI and accelerating its implementation and utilization in business operations.

Furthermore, to promote the widespread adoption and establishment of DX and AX through the use of data and AI, we are also working to improve literacy and develop human resources. By establishing an environment in which employees can leverage data and AI to drive their own operational transformation, we are democratizing DX and enabling continuous value creation.