As AI technology continues to evolve and its adoption in business enters a full-scale phase, the Hitachi Group is developing a common platform that enables employees worldwide to use AI safely and securely. The AI assistant exclusively for Group employees has become established as an AI tool that supports daily operations and promotes AI utilization across regional boundaries, with the aim of improving productivity and operational quality globally. Beyond general-purpose operational support, we are also advancing AI utilization tailored to specific industries and operational characteristics. For example, in service desk operations, AI automatically responds to inquiries based on product specifications, manuals, and FAQs, among other tasks.

Amid advances in AI, AI agents, which autonomously make decisions, take action, and support business operations, have become a key focus for achieving business transformation. The Hitachi Group is also capitalizing on this trend. We are advancing the use of AI agents that integrate business systems and knowledge across the organization, improving the efficiency and sophistication of individual operations, and promoting autonomous operational support that goes beyond simple conversational AI. In addition, AI agents seamlessly support everything from information collection and analysis through decision-making support and business process automation, contributing to higher productivity across operations. Furthermore, we are developing the platform that supports the use of these AI agents and gradually expanding their application to business operations.

Going forward, the Hitachi Group will continue to promote and advance the global use of AI and accelerate value creation as One Hitachi by leveraging AI agents that transform business processes. Through these initiatives, we aim to apply the AI utilization expertise developed within the Hitachi Group to customer-facing products and services over the long term.