Overview of DX Initiatives

The IT departments are promoting various DX initiatives to contribute to the expansion of the Hitachi Group’s business.

We will accelerate DX by providing an environment that can utilize digital technologies and AI, while fostering a corporate culture where all employees can practice DX.

The Hitachi Group is shifting from information aggregation to advanced information utilization for business expansion, and is promoting process standardization, DX solutions, and data utilization through generative AI. We are building and strengthening our digital management platform by improving business process efficiency and democratizing DX. While enhancing the data aggregation rate across the entire Hitachi Group, we are strengthening information provision functions such as predictive analytics for risk early detection and dashboards, supporting strategic decision-making and sales activities.

To accelerate the aggregation of information, we are developing globally shared CRM^#2 and ERP^#3 platforms. By standardizing business processes and implementing a globally shared ERP platform, we have achieved IT asset optimization and cost reduction while enabling swift decision-making through information aggregation.

Furthermore, by accumulating the aggregated data in the DX platform and utilizing DX solutions, we will improve not only management decision-making but also the quality and speed of operations such as sales, manufacturing, and procurement.

Additionally, we are actively promoting the use of digital tools and generative AI to improve employee productivity and streamline business processes. By establishing an environment within the Hitachi Group where employees can use generative AI with peace of mind and at low cost, we are contributing to the efficiency of internal operations by leveraging accumulated knowledge.

We are also focusing on activities to improve DX literacy among employees, aiming for the widespread adoption and establishment of DX. We are creating an environment where employees can think about and implement DX without relying on specialists, and promoting the provision of a DX environment where anyone can analyze and visualize on the spot, as well as practice-oriented human-resources development.