Contributions to Regional Business Strategies in Global Areas

Hitachi America Information Technology organization’s focus is to contribute to regional growth strategies, accelerate solutions innovation, promote corporate transformation, build efficient IT, OT and Dx#1 services to better support business. IT expansion of establishing a new private AI#2 cloud infrastructure, build enterprise AI digital platform, and Insights services to our regional customers, Enhance IT Cyber-Security controls and promote One Hitachi initiatives. Our IT mission is to deliver managed services by adopting standardized, unified, and quantified information security and risk management methodology to protect our businesses and customers through risk-based assurance.
2023 has been an exceptional year for Hitachi America with new AI/DX service expansion focused on Predictive Maintenance leveraging IoT#3, AI/ML#4 and Generative AI services in shared services across Americas, reducing IT costs for Hitachi in the region and improving IT operational efficiency by using intelligence process automation and Low code platform. In addition to our service expansion, we have established a close collaboration with the corporate IT department. Together we are developing “One Hitachi CRM#5” initiative to reduce the IT cost of Global sales and marketing business unit. We collaborate with the America’s innovation team and regional BU’s#6 on new business incubation efforts and future innovative technologies.

In 2023 we have seen strong growth in shared IT services across Europe, reducing IT costs for Hitachi and improving collaboration by sharing cloud hosting platforms and applications.
Our service expansion has been made possible through close collaboration between corporate center and region. Together we have launched and delivered two key projects in 2023; the establishment of Public Cloud 2.0 service as our secure Azure cloud offer, and the build of the shared ERP#7 platform to replace our existing SAP instance with the new Hitachi templated S/4HANA solution.
The team in Europe has been expanded to build a global application support function and will continue to strengthen to meet the needs of the business.

In China, we have a challenge in complying with three digital laws, as well as region-specific IT environment and business process standards, to efficiently support various kinds of Hitachi business requirements in China from an IT perspective.
Regarding the three digital laws, we focused on compliance with cross-border data regulations. We led all companies in China to complete their Personal Information Protection Impact Assessment (PIA), meeting compliance requirements and thereby reducing business risks.
Additionally, in information security and IT services, we aligned with the headquarters' zero trust security architecture policy through a complementary approach of global services and regional services, thereby improving the overall information security level of the group while accommodating the region-specific IT environment.
We are doing our best to better comply with this special environment and prepare valuable solutions not only for local business in China but also to help global unified business operations to take proper action in China.

Hitachi Asia Ltd., Information Technology Group (ITG) is focused on becoming a strategic partner for BUs and Hitachi Group companies to grow together in APAC region. One of our key roles is to enhance functions that can create more business opportunity but at the same time, support IT risk management especially in areas of information security.
Hitachi Asia Ltd., ITG continues to lead in the transformation initiatives in promoting generative AI and Cloud based solutions to adapt new technologies for business efficiency to enhance Hitachi group competitiveness. Our focus areas are on improving operational efficiency, customer relationships and service support delivery.
With the global IT initiatives from Hitachi Ltd, and the substantial growth opportunities in APAC region, Hitachi Asia Ltd., ITG wants to take advantage, to be the key value-driven IT partner to drive the ‘One Hitachi’ initiatives and collaborate with Hitachi groups, not just at the regional level but globally.

Hitachi India with over nine decades of burgeoning partnership has been colossally expanding its business footprints in India region, with presence of over 28 group companies spread across varied yet dynamic businesses.
Hitachi India IT team is an integral part of the organization's progression offering Global standard IT services and local IT solutions complimenting the nature of businesses and necessities from the respective Hitachi Group companies. Hitachi India IT team holds security sessions for all the employees at regular intervals and conduct the maturity level assessment to effectually gauge the current security awareness level and suggesting well-structured improvement plans.
Indian government has introduced the Digital Personal Data Protection Bill. As a proactive initiative we have already started knowledge sharing to support data protection management activity in each company. FY2024 onwards we are incharge of Unified IT-PF global operation and will lead this project to provide follow-the-sun support to all regions.
I hope that these initiatives and support will improve work efficiency, contributing to the Hitachi group business indirectly and would help in building a Secure IT Platform.